If Siebel is an important part of your application stack, the performance of your Siebel applications is critical. And as you already know, Siebel is a complex application to manage, monitor and optimize. The team at Germain Software has put together this definitive guide stocked with strategies and tactics specific to Siebel Performance Management.
Siebel performance from a user and business perspective
Proactive monitoring opportunities with Siebel
Siebel regression analysis and customization reviews
Siebel capacity and configuration optimization
and much more!
The download will require you to enter your details. Want to learn more about Germain Software? Visit www.germainsoftware.com to discover the complete range of Application Performance Monitoring software for your Enterprise Applications. See more about the Germain Customization Review Tool for Siebel in a previous blog post.
Thanks to everyone who has taken part so far in the Siebel 20th Anniversary Quiz! We just sailed through the 1000 mark (1084 at the moment) and we are still seeing more players. It’s free, it’s fun and it is quite a challenge.
Reviewing customizations for Siebel and understanding where potential short and long term issues are coming from is a real hassle. There are so many places. so many recommendations from Oracle and so many different kinds of issue (functional, performance, scalability) that you can end up spending a heck of a long time over performance and issue detection.
When I worked at Siebel there was a team of people who really dug into this sort of thing. They were the senior engineers, the engineering managers and their knowledge was incredible. Some of them came over from Scopus bringing knowledge we didn’t even begin to realise existed.
Germain Software was founded buy one of those key players, Yannick Germain. He was the go-to manager who was put front and center when there was a fire to be put out related to performance. Anyone doubting their pedigree would do well to look at the leadership team or some of their customers. Their APM tools (which are of course much broader than just Siebel) are a great way to manage downwind issues in production, but now they have a great tool for detecting, tracing and managing issues upwind in a Siebel development environment.
The Germain Customization Review Tool (Germain CRT) is an extensive built-in library of best practices derived from the Oracle Siebel Bookshelf, Germain’s extensive hands-on knowledge of troubleshooting large-scale Siebel deployments, and a number of top Siebel Experts that have 10+ years of Siebel architecture, implementation and tuning expertise.
“Germain CRT is built around a very powerful rule-based engine that makes it fast, flexible and easy to maintain and extend by Germain Software and its customers. Customers can add new check points/validation rules and deepen the level of review that is ultimately performed, while an embedded database and embedded http server means that Germain CRT can be installed in minutes and run on most PCs. You don’t have to train any of your employees to use complicated new tools, and you don’t have to radically alter your existing QA workflow. “
These best practices cover every aspect of Siebel declarative configuration settings, customizations and extensions, including:
In this final post in our little series about selecting a Social Engagement solution, we come to our last question. It is probably one of the most important, if not the most obvious.
Question 8 : Is the solution ready yet?
Of course, I hear you say. It is ready! I have seen the powerpoints and watched the (same) demo many times. But who is using it? Are there any companies out there you can talk to?
Does the solution actually feel like a solution or just a bunch of loosely connected disparate applications? If you are looking for real integration into embedded processes and business flows, you might want to ask that question…
Following on from the previous post, we are looking today at the key questions to be asking yourself if you are envisaging a Social Engagement project involving Siebel CRM. Today we look first at a question that is sometimes (sadly) overlooked. Will your users have to cope with multiple windows and wildly differing user interfaces for each component? Will you be able to leverage the integration in both the UI and the Business Layer?
Question 7 : Can my users seamlessly use the Social Engagement within the Siebel CRM system?
At Buzzient this is a pretty simple question to answer. Of course. But is it so easy for other vendors to answer? The level of integration is usually revelatory in respect of the depth of Social Engagement, when you are assessing a vendor. Is this really an integration or just a thin piece of code to hang a series of different applications together.
Check out the video below showing a typical engagement interaction. There is also a great click through demo on the same page.
Following on from the previous post about Getting Social With Siebel, we look through the key questions to be focussing on when analysing a vendor for a Siebel or Siebel-related Social Engagement project…
Question 6 : Can your Social Engagement platform grow with you? What API is available?
Social Engagement is part of a significant social transformation process that your organization with live through. The process with involve iterations and sooner or later there will be questions and needs to extend the Social Engagement, pushing into existing applications and business flows.
As vision matures and feedback turns into evolution, does your Social Engagement Platform provide you with a full API – letting you embed your Social Engagement strategy into Siebel Workflow Processes, Task UI and more? Is there an XML and JSON Web Service platform built-in for you to integrate further into your processes? If there isn’t, what does this tell you about the product you are assessing?
To find out about the Buzzient Social API you can watch below. As well as the video below, hop on over to Buzzient Demos and Videos in the Resource Center and scroll down for some examples.
At Buzzient we believe that you should not be tied up in multiple platforms for Social Engagement just because you have different departments or different platforms. For example, if your outbound marketing happens in Salesforce, and your helpdesk uses NetSuite, or your Italian operation uses another CRM.
Question 5 : Can your Social Engagement platform co-exist and be CRM vendor neutral?
At Buzzient, we think that is a fundamental rule – why should you need to have multiple systems. It’s all about the customer! Pick up some of the core documentation on the Buzzient resources area.
Following on from the previous post, we are exploring the different questions you should be asking when evaluating a vendor for your upcoming Siebel CRM Social Engagement project. One of the key questions to consider is the relationship between your to-be Social Engagement solution and the system of record (your CRM). We suggest you ask the following questions :-
Question 3 : Do I end up with two sets of unrelated customer data?
Does your Social CRM application leverage your Siebel CRM application and it’s list of Contacts and Accounts? Or are you just creating a second parallel system instead of relating the Social data to your system of record? Buzzient leverages your CRM system and the investment you made in creating this system of record. You won’t have to merge contacts or anything else.
Question 4 : Does the linking of the Social data happen manually or automatically?
This is a very core question that often illustrates the (lack of) true integration with the Social Engagement platform. If your Social Engagement platform finds interesting posts for your attention, how to get that into Siebel CRM. Fancy clicking “Send to Siebel” each time? Thought not!
Buzzient provides mechanisms for manually and/or automatically creating data in your Siebel CRM system. A simple example can be seen in the video below, which also showcases CRM On Demand as an integration choice.
Following on from the previous post, what are the key questions you need to ask when evaluating vendors for a Siebel CRM Social Engagement project. Which vendor can really set you on the path of social transformation?
Question 2 : Everyone today talks about the cloud. But can your Social CRM vendor give you the flexibility to run in the cloud, on premise or both?
At Buzzient, we understand that in certain cases, cloud is just not an option. Be it in the Public Sector or other industries. We also understand that many customers are running both Siebel CRM as on-premise, with other departments or satellite organizations running CRM On Demand. Can your vendor give you one platform for both CRM solutions, and not just multiple instances of the same application, or a costly and time-consuming synchronization?
There has been quite a lot of talk recently about getting Social with Siebel CRM, something that I am lucky enough to work with on a daily basis through our partnership with Buzzient, the pre-eminent Social Engagement solution for Siebel and other CRM platforms. So I thought it would be a good idea to help you make key selection decisions by highlighting the questions I think you need to ask when planning or discussing this with vendors. This is a multi-part post so I will try and be concise and to the point. There are seven blog articles in total, and eight questions.
Question 1 – Will I have to upgrade to get Social?
When calculating the cost of the Social Engagement, is your vendor forcing you to upgrade to a new version just to get the functionality you want? If you are on a version older than 8.1.1.x, why should you not have Social Engagement? You might be trapped if your vendor forces an upgrade on you.