This is the story of a lost user. When I was a newbie in Siebel Systems, there were already lots of demo “Sample” users. Just like the users we see today in countless pre-sales and educational demonstrations. But there was a “star” user that was often the choice when you needed to demonstrate a typical “Sales Person” kind of role. Sure, we had VSILVER and DMASTER the big hitters. But the man on the street, he was…
HECTOR. Hector was a perfect sales guy. He worried about Sales Opportunities and his Quota. He didn’t mess with anything else, maybe a bit of Forecasting and so on. But he was the salesman. He must have been a problem employee though. If you log in to Siebel Call Center Sample today, go to Administration – Users and then Employees from the Site Map (I am assuming you logged in as SADMIN or DDEV or whatever you use for administration of the Sample).
Query for the Employee who has a last name of “Alacon“. Hector will be found. He is still here. He is alive! But he has been seriously messed up. Go to the Responsibility MVF and click. You will observe that his data is not right – no Primary Responsibility. Add whatever responsibility you want (I used an administrative one). Give him the dignity of having enough to see a Home Page and some other stuff.
But your attempts to raise the Undead are not finished yet. Try logging in with HALACON and password HALACON. In my freshly installed Siebel Sample, no joy. He has been cut off from his data. Maybe he got fired?
Go into your trusty Sample Database dbisqlc.exe and log in as the Table Owner. Try adding a user. You will be told he is already there. Treachery! Violence! Aux armes, citoyens! Drop his user and add it again, grant him permissions to the SSE_ROLE.
Start your favorite Siebel application – I prefer Financial Services for this one. Login as Hector. Breathe. Hector is back, baby!
Hector is back!
Logging in to Call Center is pretty humiliating for a guy like Hector. He gets a reminder to get back to work. Have they no shame?
Hector gets back to work!
So why did they do this to Hector, the user who accompanied me on so many exciting Siebel meetings and demonstrations for clients and prospects? Why did he particularly get a bad reception in France where I was based?
Poor Hector. His family name means something really bad in French and indeed most Latin languages. So bad that even Google Translate only offers it as an “alternative translation”. And it definitely is not safe for work. What a bummer!
So it is not a surprise he was sent to purgatory and forgotten about. But I for one will never forget him and the role he had in helping me understand this new-fangled thing called Siebel, way back in 1998.
Bon courage, Hector!
