With experience in CRM reaching far back into the early nineties and many years of experience as users, educators and project personnel, we are well placed to advise on the specifics of your project. We help customers make their CX and CRM more efficient and better adopted. On Demand Consulting and Education Ltd offers several consulting service packages.
- Oracle Policy Automation Architect : helping customers not to just write their business rules, but also to best integrate OPA into their enterprise environment whether it be Siebel CRM, Service or Engagement Cloud or something unique.
- Oracle Policy Automation and Service Cloud : assisting customers to get the most out of the integration with Oracle Service Cloud by providing guidance on integrations, common business scenarios and more.
- Train the Trainer is a complex service, tailored entirely to each customer scenario – based on the target populations of end customers (the trainees) and the experience of the staff (the trainers) as well as the company’s maturity of vision for CX and company culture and market space.
- Workshop Execution : We bring our OPA and CX experience to your needs analysis workshops, solution design, configuration and optimization.
- Oracle Policy Automation Get Started Package – designed to allow new business teams to adjust to the constraints and mechanics of producing clear, readable and effective Oracle Policy Models and Rules. Our best-selling book is also available.